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How can a specialty telecommunications company in a demanding B2B space develop better quality?

Multiple re-organizations had left this small division of specialty engineers, senior sales and service staff frustrated by the barriers they had to jump to meet customer needs every day.

A half-day window opened at the annual company-wide kickoff event. Careful design, and an advance knowledge harvest assignment for participants were key in this facilitation event.

By the time lunch rolled around, we had successfully identified the major barriers, prioritized the top five, and small teams were starting to plan solutions.

We created new tools specifically for this project, to ensure delivery of results within a very tight window.