I’m a big believer in the power of insights. Insights come from stories, anecdotes, observations. You might later need to verify or deepen that ah-ha moment. But the individual incident is still important.
When I managed sales people way back in the last century, there was a great saying I learned: “If you see it once, it’s a pattern.”
It’s challenging for us to change our behavior “just once” – it’s more likely that you have stumbled into a pattern worth investigating.READ MORE VIEW ALL